Terms of service

Terms of Service

Last Updated: December 2025

Welcome to Pigeon Forge Gem Mine. By accessing our website, visiting our store, or purchasing from us, you agree to the following Terms of Service. Please read them carefully.

1. General Conditions

By using our website, visiting our location, or purchasing from us, you agree to these Terms of Service.

You must be at least the age of majority in your state or province of residence, or have permission from a parent or legal guardian, to use our services.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to use our products, services, or website for any unlawful, abusive, or unauthorized purpose.

2. Products and Services

All products and services are subject to availability.

We reserve the right to limit quantities, discontinue products, or update product descriptions at any time without notice.

Gemstones, fossils, and mining materials are natural items. Variations in size, color, shape, clarity, and appearance are normal and expected and are not considered defects.

3. Pricing and Payments

All prices are listed in U.S. Dollars unless otherwise stated.

Prices are subject to change without prior notice.

We reserve the right to correct pricing errors at any time, including after an order has been placed.

4. Orders and Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to cancel, refuse, or limit orders at our discretion, including orders that appear fraudulent or violate these Terms of Service.

5. Returns, Refunds, and Store Credit

All returns are subject to our Return and Refund Policy.

Approved and eligible returns are issued as store credit only. We do not offer cash refunds or refunds to the original payment method.

Store credit is issued for the amount paid after any applicable discounts or promotions.

Items purchased using discount codes or gift cards are eligible for return but will be refunded as store credit only.

Please review our Return and Refund Policy for full eligibility details.

6. Gift Cards

Gift cards have no cash value and are not redeemable for cash.

Lost or stolen gift cards cannot be replaced.

Gift card purchases are final and non-refundable.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Pigeon Forge Gem Mine and may not be copied, reproduced, distributed, or used without prior written permission.

8. Limitation of Liability

Pigeon Forge Gem Mine is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use of our products, services, or website.

Participation in gem mining and on-site activities is done at your own risk. We are not responsible for injuries, accidents, or damages that may occur during participation.

9. Assumption of Risk

By participating in gem mining or related activities, you acknowledge and accept the inherent risks involved, including physical activity and handling natural materials.

10. Website Use, Accounts, and Cookies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve our services.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

You agree not to misuse the website, attempt unauthorized access, transmit malicious code, or interfere with site functionality.

11. Children and Minors

Pigeon Forge Gem Mine is a family-friendly business. Children may participate in gem mining activities only under the supervision of a parent or legal guardian.

Parents or guardians are responsible for the conduct, safety, and supervision of minors while on-site or using our services.

We do not knowingly collect personal information from children under the age of 13 without parental consent.

12. Third-Party Services and Links

Our website may include links to third-party websites or services.

We are not responsible for the content, accuracy, policies, or practices of third-party websites.

13. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the State of Tennessee, United States.

14. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will be effective immediately upon posting on our website.

15. Disclaimer

No two gemstones are exactly alike. All gemstones, fossils, and mining materials are natural products shaped by nature. Variations in color, size, shape, clarity, and appearance are normal and expected, making each gem unique. These natural variations do not constitute defects.

16. Contact Information

If you have any questions about these Terms of Service, please contact us:

Pigeon Forge Gem Mine
Email: pigeonforgegemmine@gmail.com

By using our website, services, or purchasing from us, you acknowledge that you have read, understood, and agreed to these Terms of Service.